Customer Service Excellence Essay Example | Topics and Well Written Essays - 2500 words

Customer Service Excellence - Essay Example This research will begin with the statement that customer service excellence stands at the center of any business that has a chance to interact with the customer directly. Direct customer interaction gives the company or business an opportunity to simply tell the customer â€Å"we appreciate your coming and we are here to ensure you have the best of an experience with us†. The marketing gesture creates a chance to impress the customer and make their experience splendid creating a future relationship that could help build customer loyalty. In supermarket business, the customer obtains both a product and a service that either impresses them or turns them off in relation to their shopping experience. The customers have expectations that require satisfaction. The satisfaction of the customer expectations creates an opportunity for the customer to fill the need to constantly shop in the same place. The development of customer service excellence started earlier as 1991 with the deve lopment of the national standard for excellence in customer service as per the UK, especially in the public sector businesses. The development was changed in the later years as per 2008 where this was changed to customer service excellence. The advantage that this gesture created in public sector attracted the private sector more and had it re-engineered to develop it further and enhance the experience. Dealing with customer experience has become an obligation that any service industry aims at if it is to satisfy the needs of the customer

Modern Art in the 20th Century Essay Example | Topics and Well Written Essays - 2000 words

Modern Art in the 20th Century - Essay Example The essay "Modern Art in the 20th Century" analyzes the modern art and the art concepts of the 20th century. The artist of this time created new movements that had an influence on artistic expression moving into the 21st century. The concept of primitivism works on the concept that the closest expression of emotional experience is captured in the primitive drawings of children and those who haven't taken part in formal artistic study. When successfully coupled with these theories, â€Å"art does not reproduce the visible; rather, it makes visible,† according to artist Paul Klee. His painting Diana in the Autumn Wind does a good job of illustrating this concept. At first glance, the painting might seem to be a child’s drawing that has accidentally found itself hanging in a museum. It looks like a crayon drawing. Depending on how you look at it, the group of overlapping flat shapes in the center of the frame can create the image of a woman caught in strong winds. At the s ame time, they can also appear to be the 'leaves' of autumn flying around the canvas. The woman really starts to emerge when you notice the tiny stick-style legs near the bottom of the image and the small white face that peeks out from the top. According to Pioch, â€Å"leaves flying in a moist breeze are, at the same time, the Virgin goddess on the hunt, and yet also a fashionably dressed woman from Klee's social circle. Klee gives the impression that the painting is done with crayon by allowing some of the white surface of the canvas.